Service Agreements

Challenges facing our clients

• In-house IT team needs to be to realigned to focus on more strategic endeavors
• Unexpected, but necessary maintenance work decreases the effectiveness of management
• Temporary maintenance tasks divert IT resources from other on-going tasks
• Difficulty finding expert resources to work with outdated or aging technology

Myers IT Group offers

• Off-site and on-site maintenance
• Bug fixing and trouble shooting
• Bug tracking and reporting
• Minor changes and improvement to product functionality
• Research and initial design of new features
• Assistance in deployment, implementation, and customization

Advantages of partnering with Myers IT Group

• Ability to focus on core business
• Improved software modules
• Patches and workarounds
• Recommendation for tuning and setup
• 1-2-3 levels of support
• Service Level Agreements